At CreditVana, your privacy and control over your data are very important to us.
If you wish to permanently delete your CreditVana account and associated data, please complete the form below. Once your request is received, our support team will process the deletion and confirm with you via email.
You can delete your account directly from the CreditVana mobile app:
Open the CreditVana app
Go to Account Settings
Tap on Delete My Account
Confirm your request
Once confirmed, your account and personal information will be permanently deleted from our system and disconnected from IDIQ.
Your CreditVana account
Your personal information (name, email, phone, DOB, SSN, address)
Your connection to IDIQ services via our app
Note: Any credit data fetched from IDIQ is not stored by CreditVana. Deletion from IDIQ systems may require direct communication with IDIQ.
You can also email us directly at:
info@creditvana.com
Please include your full name and the email address you used to register with CreditVana.
Account deletion requests are typically processed within 5–7 business days.
If you wish to cancel your deletion request, please email us as soon as possible at info@creditvana.com before the process is finalized.
1 International and out-of-network cash withdrawal fees apply. Third-party and cash deposit fees may apply.
2 Vana Cash is a prepaid debit card issued by Community Federal Savings Bank (CFSB). Building credit with Vana Cash requires you to also open a virtual secured credit card with CFSB that is reported to the credit bureaus. Use money from your Vana Cash account to create a virtual secured credit card. Your debit card purchases are then added up to create a balance on your virtual secured credit card. As you make these purchases, an amount equal to the balance on your virtual secured credit card is also set aside in your Vana Cash account to ensure you can make timely payments to pay off the balance on your virtual secured credit card at the end of each month, allowing you to build a positive payment history. Credit Vana does not guarantee credit score improvement. Any predicted credit improvement from the use of your virtual secured credit card assumes that you will maintain healthy credit habits, including paying bills on time, keeping credit balances low, avoiding unnecessary inquiries, appropriate financial planning, and more.
3 Direct deposit and earlier availability of funds are subject to payer’s support of the feature and timing of payer’s funding.